When one of Full Tilt Logistics' customers issued a product recall on a freeze-dried fruit product, the team had 24 hours to trace a specific lot number back through every carrier and driver who had touched it. Before Conduit, that meant hours of digging through mounds of paperwork with no efficient way to filter by lot. With Conduit, Full Tilt pulled the record in minutes, helping the customer act before the affected product moved any further through the supply chain.

Full Tilt is a full-service 3PL based in Reno, Nevada, with warehousing, distribution, and temperature-controlled capabilities that support a range of customers, including food-grade and organic shippers across the Western United States. 

As customer expectations rose around documentation, traceability, and real-time visibility, the team needed more than a dock scheduler.

With Conduit, Full Tilt replaced manual dock coordination and paper-based documentation with a connected system that improved efficiency, traceability, and customer service.

Challenge

“Our customers were wanting more,” said CEO Tiffany Novich. “And our other dock scheduling software really didn’t have what we saw on Conduit.”

As volume picked up and customers pushed for better traceability, documentation, and reporting, the manual work around the existing scheduling software became the limiting factor.

The issue wasn’t scheduling alone—it was that the workflows surrounding the load still lived outside the system.

Every driver arrival interrupted the team

At Full Tilt, the check-in process began with the driver ringing a buzzer at the front door.

"It's very annoying. It was driving everybody nuts," Matt Swain, Warehouse Supervisor said. "If you're in the middle of loading a truck or prepping a shipment, you have to stop what you're doing, go answer the door, find out what the driver is picking up or delivering."

Driver check-in was also more challenging when drivers and staff did not share a common language.

The team spent much of the day walking between the dock, the entrance, and the yard, acting as the go-between for each arrival.

Inspections and documentation lived on paper

Every inbound and outbound load required a trailer inspection covering reefer temperatures, seal integrity, cleanliness, and driver credentials.

"We used paper forms for trailer inspections," said Swain. "We were capturing photos with a tablet, emailing them to ourselves, printing them out and sending them to a CSR."

For some customers, especially food clients, that documentation was not optional — it had to be attached to the load and ready to send.

Pulling any of it back up later meant hunting through inboxes and folders.

When a customer needed to trace a lot number back to a specific driver and trailer, that paper trail was all the team had to work with.

The existing software only handled scheduling

Full Tilt’s previous platform managed dock capacity but nothing beyond that. There was no self-check-in, no inspection workflows, and no way to capture documentation digitally. 

As volume picked up and customers pushed for better traceability, documentation, and reporting, the manual work around the existing software became the limiting factor.

The issue wasn’t scheduling alone—it was that the workflows surrounding the load still lived outside the system.

Solution

Conduit gave Full Tilt a single system connecting dock scheduling, driver check-in, inspections, documentation, and driver communication. Here’s how that worked in practice.

Contactless driver check-in

Conduit replaced Full Tilt's manual check-in process with a contactless, self-serve flow that keeps drivers in their truck and the dock team focused on their work.

With Conduit, drivers scan a QR code posted outside the facility and complete check-in from their mobile device, entering the information Full Tilt requires, including driver license details, carrier information, and load reference numbers.

Once checked in, the driver’s information is automatically tied to the scheduled appointment. The team can see who has arrived, what they are there for, and assign a door — all in one place.

Throughout the process, the warehouse team can use Conduit to communicate with drivers through two-way SMS. All messages, including dock assignments, instructions, and updates, are timestamped and tied to the load.

Drivers also submit required photos — seals intact, reefer temperature readouts — via SMS, and those are automatically tied to the load record.

AI-powered translation built into the check-in flow reduces language friction by making it easier for drivers to complete the process in their preferred language.

"Before Conduit, we were spending up to 15 minutes per truck just on check-in," Swain said. Now, drivers can check in without interrupting the flow of the dock, which is not only faster and easier for them, but also means the Full Tilt team only has to step in when needed.

Digital trailer inspections tied to each load

Conduit fully digitized Full Tilt's trailer inspection process and built it into the check-in and check-out workflow. 

As inspectors walk through a trailer, they complete the form from a mobile device, capturing everything from reefer temperature to trailer condition with photos at each step. Photos can be captured and attached at each step to create a visual record. Once submitted, the system returns an approved or not-approved status based on the results.

What used to be a paper packet assembled by hand is now a digital record that can be generated as a branded PDF and shared in seconds. 

The forms themselves are configurable to match Full Tilt's requirements as well as individual customers' documentation standards.

"They were able to customize it just for us or customize it specific for a customer," Novich said. "You don't really see that with a lot of software providers."

Digital archive and real-time visibility

Every load in Conduit carries a single record with timestamps, photos, forms, and driver communications.

"Now we have it all digitally stored in an archive in Conduit," Swain said. "It's quick to access, and it's just kind of all in the same spot."

Conduit gives the team a defensible record when issues arise. For example, when a carrier disputed a cancellation, Full Tilt pulled the timestamps and resolved the issue quickly.

Full Tilt also gets a live view of the operation. CSRs use Conduit throughout the day — checking arrival status, tracking dock assignments, and pulling documentation when customers need it. What used to require a phone call to the dock or a dig through paper files now takes seconds.

Results

The impact showed up in the areas that mattered most: traceability, throughput, and operating costs.

Built-in traceability

Every load that moves through Full Tilt’s facility carries a complete, searchable record in Conduit, including driver details, carrier information, trailer inspections, timestamps, and photos. That traceability is built into the daily workflow instead of assembled after the fact.

It proved its value when one of Full Tilt's customers issued a full product recall. The manufacturer had identified an issue with a specific lot, and the customer needed to know exactly what had moved through Full Tilt's facility: which loads contained that lot number, which carriers picked them up, which drivers and trailers were involved, and when they left. Full Tilt pulled the record from Conduit and gave the customer what they needed to act quickly.

"The client was extremely impressed," Novich said. "That was a big one."

The recall was the high-stakes moment, but the underlying capability is the same one Full Tilt relies on every day — whether a customer needs proof of a delivery, documentation for an audit, or visibility into who handled a specific shipment.

"When our customers ask for traceability, Conduit is a one-stop shop," Swain said.

Faster check-in and check-out, higher throughput

The coordination required at both ends of every load — check-in, dock assignment, inspections, and departure documentation — added up and limited how many trucks the facility could turn in a day.

With those steps running through Conduit, Full Tilt has seen measurable gains across the board:

• 53% reduction in check-in time per truck

• 50% reduction in check-out time per truck

• 50% increase in daily throughput

"Conduit has allowed us to increase our efficiency around time management and run the docks successfully," Novich said.

Reduced staffing costs

The efficiency gains also had a direct impact on labor. With scheduling, check-in, check-out, and documentation running through Conduit, Full Tilt has been able to operate with a leaner team.

"We've reduced temp staff that we've had to hire in the past because we've been able to manage our time so much better," Novich said.

Lower detention costs for customers

Faster dock turns and better schedule management have also benefited Full Tilt’s customers by reducing dwell time and the avoidable waiting costs that come with it.

Since implementing Conduit, Full Tilt’s internal data shows a clear downward trend in dwell time across the operation.

"It's saved our clients quite a bit of money when it comes to potential detention," Novich said.

For Full Tilt, the value of Conduit was not just more efficient dock operations. It was having a system that made those operations easier to document, easier to manage, and easier to scale.

Conclusion

Full Tilt came to Conduit looking for a better way to manage their docks. What they got was a connected system that replaced manual coordination across dock scheduling, driver check-in and documentation with faster, more traceable workflows.