Conduit Agent is a native AI assistant for dock and yard management on the Conduit Platform. Open the chat from anywhere in Conduit and get answers to any question about shipments, shipping activity, operations, records, and data. 

Answers are fast, accurate, and contextual. Conduit captures and manages every piece of information at every handoff from arrival to departure, so Conduit Agent uses your unified records across all sites to retrieve information, connect ideas, and surface priorities, insights, and recommendations.

Conduit Agent is live for all users and has already proven measurable value to customers such as popcorn maker Lesser Evil and solar-energy provider SunRun. 

Read on to learn how Conduit Agent works and how teams use it to power performance and insight.

How Conduit Agent works

Using Conduit Agent is as simple as asking a question. Open the chat and type in natural language to discover what you want to know for one site or across all of them. 

• Answer any question. Pull a report across every site, check what’s happening on the dock right now, or learn how to do something in Conduit.

• Understand the why. Ask what’s behind a slow day or a trend. Conduit Agent digs into the data so you can understand quickly and go straight to the source for more.

• Surface what matters. Conduit Agent points out patterns you might not consider on your own, like which carriers are habitually late.

• Uses your rules. Tell Conduit Agent how you measure things, like “Ignore drop-and-hook loads” or “Give carriers a 15-minute grace period,” and it applies your rulesto its answers.

• Manage permissions. Each user only sees what they already have access to, and admins can turn Conduit Agent on or off by organization or facility.

Conduit Agent use cases

Allen Avery, Senior Manager of Warehouse Operations at LesserEvil, says, “Conduit Agent reports back exactly what we're looking for, such as trucks with missed inspection reports, while also suggesting other items of note from the data, such as what time of day the trucks checked in, who loaded them, and which brokers send the most rejected trucks."

Here are more ways you can use Conduit Agent from the questions leaders ask about networks at scale to the common concerns that come up on the dock every day.

Report across sites

Ask how each site did last week on on-time performance, dwell and turn time, and get one table across your network that you can export or drop into a deck. Then, follow up with “Why was Dallas slow on Tuesday?” or “Break that out by carrier.” Instead of checking one site at a time, see which sites had issues and what’s behind them.

For Jameson Teeple, Logistics Manager at Sunrun, that ends the site-by-site reporting. 

“I used to run the same report one facility at a time and do the math myself,” he says. “Now, Conduit Agent tells me exactly what the trend is across every facility, so I can go straight to the source and fix the problem.”

Build carrier and vendor scorecards

Review partner performance at one site, across multiple sites, or network-wide. Tell Conduit Agent to “Rank carriers by no-show and late rate over the last 90 days” or ask it “Which vendors missed their window 20% or more of the time this quarter?” Bring that data to carrier reviews and vendor compliance conversations, then run it again next quarter to see who’s improving and who’s slipping.

Plan labor around real demand

Conduit Agent helps you plan labor and avoid overtime. Ask for “door utilization by hour over the last 4 weeks” or “peak inbound by weekday,” and use the answers to set shift start times, staff for busy windows, and move appointments out of peak hours. When someone asks whether you need more staff, you can answer with data before spending on added capacity.

Get ahead of detention

On site, the questions are more immediate. Ask “Which trucks have been on site more than 2 hours today?” and Conduit Agent lists the trucks past that mark, so your team can move those loads first before the clock runs into detention charges.

Catch compliance gaps the same day

Conduit captures the documents, photos and fields for every load. Conduit Agent makes it easy to check them across every site. Ask “Which appointments from today are missing a BOL, seal number or required form?” or “Which completed check-ins have blank fields or unsigned docs?” Conduit Agent lists everything that went through incomplete, so your team can backfill the record while the information is still easy to get, not after a partner disputes a load.

Get answers faster

When someone gets stuck, they don’t have to search the help center or track down a manager. They can ask Conduit Agent “How do I reassign a dock?” or “Why can’t I check this driver in?” and get the answer right in the chat. If the question is about a specific appointment, Conduit Agent pulls the record and explains what’s blocking it, so new and seasonal staff can get unstuck without grabbing a manager.

See Conduit Agent in action

Conduit Agent can answer these questions because Conduit already captures every handoff across Dock Scheduling, Driver Check-In, Dock Operations and Yard Management in one system. Conduit Agent puts that data to work, so your team spends less time looking for answers and more time acting on them.

Book a demo to see how Conduit Agent can answer your team's questions.